Shipping and returns
Shipping for US customer
Our shipping rate depends on the weight of your order. Our website will automatically calculate this for you.
Delivery for any orders under 1 pound is $6.99. Delivery charge for orders under 7 pounds is $9.99 and any orders that weigh over 7 pounds delivery is $13
Shipping for International customer
We ship worldwide
For international customers any orders that weigh under 4 pounds the delivery charge is $25 and order that weigh over 4 pounds our delivery charge is $35.
Every country has different customs procedures and regulations and again this is out of our hands. You may need to pay extra charges once your order arrives in your country. This is between you and customs in your country and we are not responsible for any extra charges. There are occasions where Customs will open parcels and charge ‘Customs Charges’ on the contents. We do not take liability for any charges that Customs add to orders. If you refuse to pay Customs Charges they may send your parcel back to the country of origin, however, they may not send it back tracked. If we do not receive the parcel back and the items are undamaged or not in a saleable condition then we are unable to resend or refund your order. If any charges are levied for the return of the parcel then these are for your account and we must be reimbursed before we dispatch any further items to you. If you want us to resend the order an additional shipping fee will be payable.
We process and dispatch orders received within 24 hours of receiving the order. Once your order has been dispatched it can take 1-7 business days (Monday-Friday) for you to receive your order. However some items may arrive sooner than this. If you have any questions regarding your order please email firstname.lastname@example.org.
We take pride in what we supply and we want you to be happy with your purchase from Ibraheem Toy House. We will package the items to try and avoid damage in transit and rarely receive complaints of damaged goods arriving.
However if you are not happy with your order and wish to return this or if the item supplied is faulty or damaged then please email us at email@example.com within 14 days of your purchase and we will advise you of a returns address and procedure. If you advise us after the 14 day period we will consider the return at our discretion.
Important: Please do not return any item without first liaising with our customer service team: firstname.lastname@example.org
Please note the following general conditions for returns:
- Buyer is responsible for paying for return costs for ALL returns irrespective of the reason for return.
- The items are to be returned in an undamaged and saleable condition.
- The buyer is responsible for the item until such time this arrives at our dispatch warehouse. Therefore we strongly recommend a Signed for service is used to return the items with adequate insurance cover.
- Once the item(s) are received and inspected and found to fulfil the general condition for returns we will offer to replace any faulty items or provide a refund as per the customer’s instructions. Replacements for faulty items will be dispatched at our cost.
- Under no circumstances will the original delivery charge paid be refunded.
- We will provide a breakdown of the refund amount by email if required