FAQs

How much is shipping?

US shipping is dependent on the weight of your order. Shipping for orders under 1 pound is $6.99 and shipping for orders under 7 pounds is $9.99. Shipping for heavier orders over 7 pounds is $13.

How long will delivery take?

Delivery can take 1-6 business days and international delivery can take 7-10 business days. This may vary as each country has different custom rules and regulations.

How much is postage to Australia/ America/India?

Postage to (name of country) will depend on the weight of your order. The heavier the order the higher the shipping cost. Our website should calculate this for you. If you know what products you would like to order please email us with your address and we can provide you with a shipping quote.

Do you do wholesale?

Unfortunately currently we do not wholesale

I want to change my shipping address, how do I do that?

Please email your order number and your new shipping address to our team at order-us@ibraheemtoyhouse.com

How do I pay for my order?

We accept payments via PayPal and debit and credit cards.

Am I able to return my order?

Yes, we want you to be happy with everything you buy from us. If you are not completely satisfied with any of the products you purchase then as long as they are un-used and within their original packaging you can return them to us for a refund. When returning any item to us please state the reason for the return and include your name, address, contact telephone number and order reference number. Important: Please do not return any item without first liaising with our customer service team: order-us@ibraheemtoyhouse.com. For more information on our returns policy please read our Shipping and Returns section.

I want to place an order for an item, however it is out of stock?

Please contact our customer service team at customer@ibraheemtoyhouse.com and they should let you know when the item will be in stock?

I am manufacturer and would like to stock my products at Ibraheem Toy House. How can I do this?

If you would like to work with Ibraheem Toy House please email your product information, including high resolution images and wholesale prices at order-us@ibraheemtoyhouse.com.