Shipping & Returns

We offer worldwide delivery and have a flat rate shipping charge per basket.

We charge a flat rate of £4.69 per order for UK Mainland shipping. For enhanced UK Mainland and International shipping costs please see below:

Standard Delivery Signed (UK mainland)          = Additional £1.50 per order
Next Working Day Delivery (UK Mainland)      = Additional £4.50 per order
International Shipping (Europe)                          = Additional £15.00 per order
International Shipping (US / CANADA)             = Additional £20.00 per order
International Shipping (Worldwide)                   = Additional £30.00 per order

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UK Mainland Delivery

We offer:

  • Standard Delivery via Royal Mail
  • Standard Delivery Signed For
  • Next Working Day Delivery
  • Spend over £100 for free UK shipping

We process and dispatch orders received within 24 hours of receiving the order.  However during our busy periods it may take 1-2 days to dispatch your order.  Our standard delivery orders are not tracked.

Once your order has been dispatched it can take 3-5 working days (Monday-Friday) for you to receive your order. However some items may arrive sooner than this.  Orders placed on Friday after midday are shipped the following Monday (excluding bank holidays).

For next working day delivery service orders need to be placed before 11.30 am for this to be dispatched the same day. Orders received after this cut off time will be processed the next working day.

We reserve the right to dispatch via a Courier Service at our discretion and at no extra cost to you.

 

Timed services on request

We can also offer time specific deliveries on Saturday. Orders for Saturday deliveries need to be agreed beforehand, charges paid and placed by 11 am on Friday. Email us at customer@ibraheemtoyhouse.com and we will be able to provide a quote.

 

European Shipping

For European orders we will use UK Royal Mail or a Courier to dispatch the order. The charge for European orders is £19.69 for orders weighing up to 2 Kgs. We reserve the right to contact you for orders placed that weigh above 2 Kgs or for bulky items and to recover the charge before we dispatch. Alternatively please contact us at customer@ibraheemtoyhouse.com before placing your order for a shipping charge quotation.

Receipt of orders can take up to 10 working days but generally these are received far quicker. We will normally send your order using a Signed / Tracked Service.

 

International shipping

We ship worldwide and the prices will vary on what your purchase. Please see the general shipping prices above for orders weighing less than 2 Kgs.

We reserve the right to contact you for orders placed that weigh above 2 Kgs or for bulky items and to recover the charge before we dispatch. Alternatively please contact us at customer@ibraheemtoyhouse.com before placing your order for a shipping charge quotation.

Receipt of orders can take up to 15 working days but generally these are received far quicker and depends on the country of destination. We will normally send your order using a Signed / Tracked Service and reserve the right to dispatch via UK Royal Mail or a Courier service.

For all dispatches, once we have posted your order we leave it to the transport company to deliver your order efficiently and on time.  If your parcel is delayed or lost in the post we are not responsible for this as it is something we cannot control. If you have opted for a Signed for service we will track and follow up with the relevant transporter and update you accordingly. If your order is not received within a reasonable time from dispatch (5 working days – UK, 10 working days –  Europe and 15 working days – Rest of the World) or if you have concerns about your parcel please email us at customer@ibraheemtoyhouse.com with your full name, address and order details and we will investigate and update you.

 

Customs

Every country has different customs procedures and regulations and again this is out of our hands. You may need to pay extra charges once your order arrives in your country.  This is between you and customs in your country and we are not responsible for any extra charges.  There are occasions where Customs will open parcels and charge ‘Customs Charges’ on the contents. We do not take liability for any charges that Customs add to orders. If you refuse to pay Customs Charges they may send your parcel back to the country of origin, however, they may not send it back tracked. If we do not receive the parcel back and the items are undamaged or not in a saleable condition then we are unable to resend or refund your order. If any charges are levied for the return of the parcel then these are for your account and we must be reimbursed before we dispatch any further items to you. If you want us to resend the order an additional shipping fee will be payable.

 

Returns policy

We take pride in what we supply and we want you to be happy with your purchase from Ibraheem Toy House. We will package the items to try and avoid damage in transit and rarely receive complaints of damaged goods arriving.

However if you are not happy with your order and wish to return this or if the item supplied is faulty or damaged then please email us at customer@ibraheemtoyhouse.com within 14 days of your purchase and we will advise you of a returns address and procedure. If you advise us after the 14 day period we will consider the return at our discretion.

Important: Please do not return any item without first liaising with our customer service team: customer@ibraheemtoyhouse.com

Please note the following general conditions for returns:

  • Buyer is responsible for paying for return costs for ALL returns irrespective of the reason for return.
  • The items are to be returned in an undamaged and saleable condition.
  • The buyer is responsible for the item until such time this arrives at our dispatch warehouse. Therefore we strongly recommend a Signed for service is used to return the items with adequate insurance cover.
  • Once the item(s) are received and inspected and found to fulfil the general condition for returns we will offer to replace any faulty items or provide a refund as per the customer’s instructions. Replacements for faulty items will be dispatched at our cost.
  • If the return is not due to the item being faulty we will provide a refund less a £1 re-stocking charge per item.
  • Under no circumstances will the original delivery charge paid be refunded.
  • We will provide a breakdown of the refund amount by email if required

The above does not affect your statutory rights in the UK

If a parcel is returned to us by the transport company as this was unable to be delivered for any reason, e.g. no one home to sign for the item, or item not collected from the designated point, incorrect address shown, then an additional postage charge will be levied if the customer requires this to be re-delivered. We will only send the parcel once the charge is paid. If the customer requires a refund then this will be given less the original postage charge and the restocking fees applicable.

If the fault lies with us for the return then we will offer a full refund or re-send the order at our cost.

All refunds are issued within 14 days of agreement.