Frequently Asked Questions

 

FAQs

What age group does the Little Explorers magazine target?

The magazine content is orientated towards children between the ages of 5- 10 but children up to the age of 11 tend to engage the material.

Little Explorers magazines are also useful for those who are starting off their journey of knowledge in Islam.

How much does it cost to subscribe to the magazine?

For UK subscriptions the cost is £26.99 inclusive of postage & packaging.  For all other countries the cost is £32.99 inclusive of postage & packaging.

How do I subscribe to the magazine?

Subscribing couldn’t be easier. All of our subscriptions are processed online. Simply follow the link here and choose one of the options. Once subscribed you will receive a copy of the latest issue as your first issue.

How many magazines will I receive in a subscription?

6 issues. Usually the magazines are sent out every 2-3 months.

How can I cancel my subscription?

You can cancel your subscription by emailing us here and letting us know that you would like your subscription to be cancelled. If you wish to cancel your subscription we will refund your money according to how many magazines you have received through the post.

How do I stop my subscription from being renewed automatically?

Whilst signing up to the subscription of the magazine there is an option to “opt out” of PayPal’s automatic renewal. You can select this option to prevent an automatic renewal.

If you are a current subscriber and do not wish to have your subscription automatically renewed, please let us know by contacting us at info@leworld.co.uk and providing the name, residential address and the email address that you subscribed with.  If you remember which month and year you subscribed in, that will be helpful for us to know too.

I am unable to make a payment using PayPal or using a bank transfer. Is there any other option I can use to pay for my purchase?

We understand that in some countries using PayPal and bank transfers isn’t an easy option.  We can only suggest to make use of other services available …….

Can I buy a large stock of magazines?

Yes you can make a large custom order by emailing us at info@leworld.co.uk and requesting the issues that you require. Once we quote you on the costs we will send out a PayPal money request for you to settle the payment. Once the payment has been received we will dispatch your order.

I may be interested in stocking the magazine at my retailer / online store – is this possible?

We welcome retailers and wholesalers to stock Little Explorers Magazines.  There are a range of options for potential stockists.  Please contact info@leworld.co.uk to find out more information.

Can I become a sales agent or a volunteer for Little Explorers?

At times, Little Explorers world has various opportunities.  If you wish to get involved, please contact Saadia on saadia@leworld.co.uk and provide information on your skill set and interests and we will get back to you.

How can I advertise my business through Little Explorers?

We have a range of advertising offers available, both print and online.  Please drop an email to advertise@littleexplorersmagazine.co.uk to express your interest and we will provide you information on our advertising packages.

How can I pay for my purchases?

For subscriptions and special offers payments will be taken via PayPal during the purchase checkout.

For a large or ad-hoc orders we can send out a PayPal money request to you or you can deposit the money directly into our bank account: Little Explorers World: account no. 93460606    sort code: 201188  after notifying us of your purchase.

Shipping & Returns

Do you deliver magazines internationally, outside of the UK and Europe?

Yes we deliver outside of the UK to anywhere in the world where there is some kind of postal service to receive your purchased goods.

What are the delivery time scales?

For UK orders you can expect a delivery time between 3-7 days & for international orders, 7-10 days.

What happens if I don’t receive my order?

At times there are things beyond our control.  Although we use reliable and mainstream postal services there may be an instance where you do not receive your order within the time frame- we ask that in these cases for UK orders please allow 3 weeks to receive your purchase and for international orders 6 weeks.  If after this period and after investigation with the postal service for another 3 weeks, there is still no sign of your purchase, we will refund your money accordingly.

What happens if the goods that are sent to me are damaged?

We make every effort to ensure that your purchased goods reach you in a perfect state.  However at times there are things beyond our control during the delivery process of the items which might lead to goods being damaged.  In this unlikely case we would request to see proof of the damaged items with details of yourself and the purchase.  We would request that the goods are returned to us (we will pay for the postage of these items) for us to inspect and make a decision. If the goods are damaged to the point that we feel we cannot sell them we will dispatch another replacement order for you in which we will cover the costs of the postage & packaging too.

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